Shipping Policy

Once your order has been placed, any clay products will require 7-10 business days to process/make. Ready-to-ship items (pet keychains, pet badge reels, stickers, stationery, etc.) will ship within 3-5 business days. Orders placed after 11:59 AM will be processed the next business day. Business days are Monday through Friday, excluding US holidays. 

Once your order is complete/made, you will receive a shipping confirmation email with tracking. Your shipping/transit time is dependent on your shipping choice at checkout.

The estimated shipping times (not including processing time) are as follows:
- USPS Ground Advantage (2-6 business days)
- USPS Priority Mail (1-4 business days)
- USPS First Class International (2-4 weeks, depending on destination)

Please allow up to 5 business days for USPS tracking status to update from the initial pre-transit status. USPS may experience some delays in scanning packages into their system or may not scan packages until the day of delivery. If you do not see any movement by then, please contact us at info@whattacharmer.com.

Please note that if your tracking status is marked as 'Delivered' and you still have not received your item, we are not responsible for any misplacement of your package. You will need to contact USPS to locate your package, but we are happy to help you facilitate that if necessary.

INTERNATIONAL ORDERS

Buyers are 100% responsible for paying the import taxes, custom duties and/or fees charged by the destination country. If the package is delivered to the postal office for pick-up, the buyer may be requested to pay these fees at pick-up. Refusal to pick up packages and/or pay fees at the destination country will not be granted a refund.